Shipping policy

By Anya Store – Shipping Policy

Thank you for shopping with By Anya Store. Below you’ll find everything you need to know about how we process and deliver your orders.

Processing Times

All orders are processed within 1–5 business days (excluding weekends and public holidays). During busy periods, processing times may be slightly longer, but we always aim to dispatch your order as quickly as possible.

Shipping Options & Delivery Times

We offer the following shipping options:

Standard Shipping (UK): 2–5 business days
Express Shipping (UK): 1–2 business days
International Shipping: 5–10 business days (depending on destination)

Delivery times are estimates and may vary due to courier delays or customs processing for international orders.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery method. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.

International Orders

Please note that international customers may be responsible for customs duties, taxes, or import fees. These charges are set by your local authorities and are not controlled by By Anya Store.

Delays & Issues

While we work with reliable shipping partners, delays can sometimes occur. If your order hasn’t arrived within the expected timeframe, please contact us and we’ll help resolve the issue as quickly as possible.

Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately and we’ll do our best to assist before dispatch.

Lost or Damaged Items

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date). We’ll work with you to arrange a replacement or refund where applicable.